Customer service software that helps you

Effortlessly continue conversations over multiple channels


Kayako is your company’s unified inbox. Collaborate on conservations across teams with ease.


Support your customers in real-time and proactively engage them when they need help. Learn more aboutKayako Messenger


Listen and respond to your fans through Facebook with Kayako


Engage and respond to your followers on Twitter at scale with Kayako


Help your customers help themselves with self-service they’ll love to use.

Know your customer like they’re your best friend

Kayako unifies your customer conversations across all channels with everything you know about them, and puts it at your fingertips.

Taylor West

Bring it all together

Understand your customer’s context and see their CRM, event and support history in Kayako. No more switching apps and less back-and-forth.

A human touch

Treat your customer as an individual and build a unique profile with all their information in one place.

Proactivity separates the great from the good

Kayako turns your team into customer advocates, setting them up with everything they need to be proactive and deliver truly personalized service.

With all your customer’s data at their fingertips, your team are able to reach out and support your customers before they come to you with a problem.

Smooth, friction-free customer service is the #1 influencer of loyalty.

Sometimes, customers just don’t want to talk

Kayako gives your customers a 24/7 help center where they can answer their own questions – whenever, wherever.

Solve a thousand times

Build a rich and engaging knowledgebase that your customers love to use.

A more helpful Help Center

Track what your customers are searching for, what’s working well and optimize your content.

Make an impression

Easily build and customize multiple Help Centers, each with unique content and branding.


67%of consumers prefer self-service over speaking to a company representative

50%Reduce the number of
incoming support requests by

Amazing customer service needs all hands on deck

Kayako makes working together across teams and departments a breeze. Get the whole company on board to bring better answers to your customers, faster.

Imagine if your entire company could get closer to your customer. With Kayako, anyone in your business can become a collaborator and get involved – for free.

It’s easy for others to contribute behind the scenes – killing the email back-and-forth and keeping everything in one place.

No more accidentally bumping heads or duplicating effort. Kayako is real-time, and helpfully shows you who is just viewing a case and who is actively working on it.

Grow your team without the growing pains

Give your team the freedom to focus on the stuff that matters by automating the repetitive parts of customer service.

Make promises, set standards and deliver.

Kayako keeps a tab on everything, making sure problems are spotted, and nothing falls through.

Customer service autopilot

Kayako automates and streamlines your workflow so you can save time and deliver smooth customer service that goes beyond delight.

At your fingertips

Kayako organizes all your customer’s data and interactions, and puts it at your team’s fingertips. Spend less time switching apps and focus on supporting your customers.

Ask the hard questions, get easy answers

Listen and learn

Kayako measures your customer’s happiness and your team performance, providing you with instant access to the metrics that matter. You can understand the cause of customer satisfaction, not just the effect.

All about the little data

Kayako turns millions of interactions with your customers into amazing insights, with out-of-the-box reports that answer the questions you haven’t even thought of yet.

Make your case

We believe better customer service is your biggest business opportunity. Kayako’s powerful reporting lets you dig deep and truly understand the impact of better customer service on your business.

The customer service platform for your entire business

Powered by the whole business

Kayako orchestrates all the apps you already use, so your entire business can deliver better, proactive customer service together.

Same platform, same page

Capture all your customer’s events and activities from other systems into one complete customer timeline in Kayako.


Automate workflow across hundreds of apps in a few clicks.


Build on top of Kayako with an API your developers will love.


Push custom events and data into Kayako.