Kayako unifies your customer conversations across all channels with everything you know about them, and puts it at your fingertips.
Understand your customer’s context and see their CRM, event and support history in Kayako. No more switching apps and less back-and-forth.
Treat your customer as an individual and build a unique profile with all their information in one place.
Kayako turns your team into customer advocates, setting them up with everything they need to be proactive and deliver truly personalized service.
With all your customer’s data at their fingertips, your team are able to reach out and support your customers before they come to you with a problem.
Kayako gives your customers a 24/7 help center where they can answer their own questions – whenever, wherever.
Build a rich and engaging knowledgebase that your customers love to use.
Track what your customers are searching for, what’s working well and optimize your content.
Easily build and customize multiple Help Centers, each with unique content and branding.
67%of consumers prefer self-service over speaking to a company representative
50%Reduce the number of incoming support requests by
Kayako makes working together across teams and departments a breeze. Get the whole company on board to bring better answers to your customers, faster.
Imagine if your entire company could get closer to your customer. With Kayako, anyone in your business can become a collaborator and get involved – for free.
It’s easy for others to contribute behind the scenes – killing the email back-and-forth and keeping everything in one place.
No more accidentally bumping heads or duplicating effort. Kayako is real-time, and helpfully shows you who is just viewing a case and who is actively working on it.
Give your team the freedom to focus on the stuff that matters by automating the repetitive parts of customer service.
Kayako keeps a tab on everything, making sure problems are spotted, and nothing falls through.
Kayako automates and streamlines your workflow so you can save time and deliver smooth customer service that goes beyond delight.
Kayako organizes all your customer’s data and interactions, and puts it at your team’s fingertips. Spend less time switching apps and focus on supporting your customers.
Kayako measures your customer’s happiness and your team performance, providing you with instant access to the metrics that matter. You can understand the cause of customer satisfaction, not just the effect.
Kayako turns millions of interactions with your customers into amazing insights, with out-of-the-box reports that answer the questions you haven’t even thought of yet.
Kayako orchestrates all the apps you already use, so your entire business can deliver better, proactive customer service together.
Capture all your customer’s events and activities from other systems into one complete customer timeline in Kayako.