Microsoft Dynamics™ Customer Relationship Management (CRM) is a business solution to help develop leads, nurture contacts, track your sales, and keep your customers happy.
At its core, Microsoft Dynamics CRM involves three basic steps:
Microsoft Dynamics CRM encompasses all of the best practices of CRM, with the flexibility, familiarity, and functionality you would expect from Microsoft. It’s a solution that helps organizations in all industries to build more productive relationships with current customers and forge relationships with new ones. Microsoft Dynamics™ CRM gives every customer-facing employee the information they need to truly impress customers.
From Outlook, employees will access Microsoft Dynamics™ CRM sales, marketing, and customer-service modules to make sales decisions, market products and get strategic views of the business. Plus, you will create a centralized repository of customer data that will sit neatly alongside Microsoft Office and Microsoft Office Outlook, most likely the applications your employees use every day.
“We needed a universal database that was able to grow with us, and that is how we landed on Microsoft Dynamics CRM. Microsoft Dynamics CRM is transforming how we work and how we better serve customers.”